Returns & Refunds

If the item(s) have not been despatched then you retain the right to cancel your order at anytime and receive a full refund within 14 days.

If the item(s) have been despatched then you retain the right to cancel your order within 14 days of the purchase date and to receive a full refund, once the item(s) have been returned and confirmed as received by us. Only the standard shipping fee is refundable, any same day or next day or express delivery option chosen by the buyer when completing purchase is not included.

We only use tracked, fully insured delivery postage services, our couriers keep a detailed log of the delivery process.

The courier will inform you of your delivery day and time via email or phone and then attempt to complete the delivery twice. If the courier is unable to complete the delivery due to not receiving instructions by the receiver or no one being present at the receivers address then, after a total of two attempts, the parcel will be automatically returned to Premium Tequila.

If the parcel is automatically returned to Premium-Tequila after attempted delivery has been unsuccessful and the buyer requests a refund then the standard postage fee will be deducted from the refund for items sent by standard postage, if the buyer selected same day or next day or express delivery then the applicable fee, will be deducted from the refund.

If the parcel is automatically returned to Premium-Tequila after attempted delivery has been unsuccessful and the buyer requests the item to be re-sent then the standard postage fee will be applied, the buyer must settle the fee before the item is re-sent. If the buyer selected same day or next day or express delivery then the applicable fee will be applied, the buyer must settle the fee before the item is re-sent.

If you are returning the items because you no longer want or need the products then you must arrange for the items to be returned to us, the buyer is responsible for correctly packing and insuring all returns.

Please notify us of your cancellation or return request by emailing info@premium-tequila.co.uk. Once you email us your return request we will advise you on the next step.

Item(s) must be returned within 14 days of your return request being acknowledged, we will acknowledge your request, by email, within 1 to 3 working days. Your returned item must be received by us in the same condition that you received it.

If the conditions have been met, then once your return has been received, the refund will be processed and show up on your same method of payment within 14 days.

Before you return an item you must make contact with us by emailing info@premium-tequila.co.uk. We will then give you very clear instructions on how to securely pack and post your return item, this is very important to safeguard against potential damage during transit.

We only accept returns by post, you will bear responsibility for the product(s) until we formally acknowledge receipt of the returned items.

Return address:

Premium Tequila

11 Sussex Place

New Malden

KT3 3PU 

Damaged or Incorrect Orders:

We strive for all our customers to receive their orders in flawless condition; however, damages can sometimes happen.

If a parcel is broken in transit then our couriers do not deliver it, on the rare occasion that they do then you must notify us within 24 hours. You must also keep the damaged item(s), all the original packaging, including the box, postage label and internal packing filler as these items will be requested and we can not validate the damage without these items.

We are committed to resolving any issues with faulty items as swiftly as possible, but it's crucial that you inform us as soon as you discover the fault to facilitate a prompt resolution.

Please provide as much information as possible regarding the damage. Additionally, we may request photographs capturing any damage, encompassing the entire packaging including shipping label for insurance purposes.

• Include detailed images highlighting the damage or issues with the items. Ensure there is a clear picture displaying the intact seal on any damaged or broken bottle.
• Retain both the product and all packaging until further instructions are provided by us. Your cooperation in supplying comprehensive details and images will aid us in efficiently addressing and resolving the matter.

If your parcel clearly shows signs of damage or leakage at the time of delivery, it should not be accepted. Please ask the courier to return the goods to us.

If you have received an incorrect item in your order, let us know within 24 hours by emailing us.

When your item is despatched you will receive an automatic tracking update by email, it is important to monitor your tracking. You must notify us within 5 days of your item shown as delivered if you have not received it, this allows us to open a claim with the couriers who will instruct the same delivery driver to return and locate the parcel.

Item(s) must be returned within 14 days of your return request being acknowledged, we will acknowledge your request, by email, within 1 to 3 working days. Your returned item must be received by us in the same condition that you received it.

If the conditions have been met, then once your return has been received, the refund will be processed and show up on your same method of payment within 14 days.

You can always contact us for any return/refund question at info@premium-tequila.co.uk.

We reserve the right to cancel and refund any order.