Returns & Refunds

If the item(s) have not been despatched then you retain the right to cancel your order at anytime and receive a full refund within 14 days.

If the item(s) have been despatched then you retain the right to cancel your order within 14 days of the purchase date and to receive a full refund, once the item(s) have been returned.

Please notify us of your cancellation or return request by emailing info@premium-tequila.co.uk

Item(s) must be returned within 14 days of your return request being acknowledged, we will acknowledge your request, by email, within 1 to 3 working days.

You are responsible for correctly insuring all returns as we might claim against you should damages be sustained.

We only use tracked, fully insured delivery postage services, our couriers keep a detailed log of the delivery process. If the courier is unable to complete your delivery due to not receiving instructions by the receiver or no one being present at the address then the parcel will be returned to Premium Tequila. In this instance a postage fee of £4.99 will be deducted from a refund, alternatively if you would still like us to resend the parcel back out to you then an additional delivery fee of £4.99 will be applied.

Before you return an item you must make contact with us by emailing info@premium-tequila.co.uk. We will then give you very clear instructions on how to securely pack and post your return item, this is very important to safeguard against potential damage during transit.

We only accept returns by post, you will bear responsibility for the product(s) until we formally acknowledge receipt of the returned items.

Return address:

Premium Tequila

11 Sussex Place

New Malden

KT3 3PU 

Damaged or Incorrect Orders:

We strive for all our customers to receive their orders in flawless condition; however, damages can sometimes happen.

If a parcel is broken in transit then our couriers do not deliver it, on the rare occasion that they do then you must notify us within 24 hours. You must also keep the damaged item(s), all the original packaging, including the box, postage label and internal packing filler as these items will be requested and we can not validate the damage without these items.

We are committed to resolving any issues with faulty items as swiftly as possible, but it's crucial that you inform us as soon as you discover the fault to facilitate a prompt resolution.

Please provide as much information as possible regarding the damage. Additionally, we may request photographs capturing any damage, encompassing the entire packaging including shipping label for insurance purposes.

  • Include detailed images highlighting the damage or issues with the items. Ensure there is a clear picture displaying the intact seal on any damaged or broken bottle.
  • Retain both the product and all packaging until further instructions are provided by us. Your cooperation in supplying comprehensive details and images will aid us in efficiently addressing and resolving the matter.

If your parcel clearly shows signs of damage or leakage at the time of delivery, it should not be accepted. Please ask the courier to return the goods to us.

If you have received an incorrect item in your order, let us know within 24 hours by emailing us.

When your item is despatched you will receive an automatic tracking update by email, it is important to monitor your tracking. You must notify us within 5 days of your item shown as delivered if you have not received it, this allows us to open a claim with the couriers who will instruct the same delivery driver to return and locate the parcel.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. Once your return has been received, a refund will be processed.

To start a return, you can contact us at info@premium-tequila.co.uk. We will then send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once a return has been authorised you have a maximum of 30 calendar days to ensure that we receive your returned purchase.

You can always contact us for any return question at info@premium-tequila.co.uk.

We reserve the right to cancel an order.

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